Question 1

I lost my flight/bus ticket?

Accepted Answer

Please contact our Call Centre on 0861 915 8000 or 011 340 8000 , Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com. The consultant will share the reference number with you that should be presented along with the ID (identification document)/passport upon check-in.

Note that the consultant will ask security questions to confirm that the booking details are being issued to the correct person.

Question 2

Changing my flight?

Accepted Answer

Most airlines allow for flight changes which can be done through the Computicket call center. You can contact our Call Centre on 0861 915 8000 or 011 340 8000 , Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Note that the changes should be requested before scheduled departure date and will will impose penalty fees as per the ticket fare rules.

For any Flysafair and Lift queries and changes you would need to contact the following numbers at Flysafair 087 357 0030 and LIft on Whatsapp number 076 650 0972.

Question 3

Documentation required to board the flight?

Accepted Answer

**Online/call center booking:** The passenger must present the email confirmation and ID (identification document)/passport at the check-in counter.

**Store booking:** The passenger must present the original physical ticket and ID (identification document)/passport at the check-in counter.

**Important:** Check-in 2hrs before departure.

Question 4

Flight Specials?

Accepted Answer

Yes, flight specials are available through our great co-operation with our business partners all Computicket sales channels, namely our Call Centre, website and stores and that terms and conditions may apply to the sale.

Please keep in mind that prices are subject to availability and demand and therefore should the special not be available, the system will automatically allocate the next higher price class for the same flight. That is why you might buy one ticket at a lower price than the second ticket for the same flight.

Question 5

How to book a flight?

Accepted Answer

A credit, Cheque card or EFT booking may be secured on the Computicket Travel website: www.computickettravel.com or call center: 011 340 8066/0861 915 4000, alternatively a debit card or cash booking may be secured at any Shoprite, Checkers, checkers Hyper or selected House and Home stores.

Please note that prices and availability are always subject to change until payment is processed.

Question 6

I missed my flight?

Accepted Answer

Please keep in mind that when you have missed your flight and did not cancel, change or notify the airline in advance, it is now a past trip and tickets cannot be changed, refunded or cancelled. The ticket is no longer valid for use.

A credit, Cheque card or EFT booking may be secured on the Computicket Travel website: www.computickettravel.com or call center: 011 340 8066/0861 915 4000, alternatively a debit card or cash booking may be secured at any Shoprite, Checkers, checkers Hyper or selected House and Home.

Please note that prices and availability are always subject to change until payment is processed.

Question 7

Travelling with an infant on a flight?

Accepted Answer

**Infant**

Most bus operators will allow one child under the age of 2 years to travel for free if the child sits on your lap. Any further children must have a paid ticket to travel.

**Child**

Children over 2 years should occupy a seat and present a paid ticket on the day of departure. Some carriers offer a childrens discount but the child will have to present a birth certificate on the day of departure. Should the child be over the age or not present a birth certificate , the difference between the price and the discounted price will need to be settled.

For more information, contact our Call Centre on 0861 915 8000 or 011 340 8000, Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com.

Question 8

Unaccompanied minors ?

Accepted Answer

In most cases children under 12 years will not be allowed to travel alone and must be accompanied by a parent or guardian older than 18 years.

For more information, contact our Call Centre on 0861 915 8000 or 011 340 8000, Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com.

Question 9

Store contact numbers?

Accepted Answer

In order for our store operators to dedicate themselves to serving customers over the counter, we do not give out telephone numbers for any of our branches.

If you require Computicket related information, you can contact our Call Centre on 0861 915 8000 or 011 340 8000 , Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com .

Question 10

Are there seats left on the bus or flight?

Accepted Answer

You will get a message from the system stating: "There are no more tickets available for your selection. Please try again with an alternative option".

Question 11

Boarding the bus?

Accepted Answer

**Online/call center bookings**: The passenger must present the email confirmation and ID (identification document)/passport at the bus terminal or boarding point. **Store bookings**: The passenger must present the original physical ticket and ID (identification document)/passport at the bus terminal or boarding point. **Important**: Passengers must be at the departure point at least 30 minutes before the scheduled departure time.

Question 12

How to booking a bus?

Accepted Answer

A credit, Cheque card or EFT booking may be secured on the Computicket Travel website: www.computickettravel.com or call center: 011 340 8066/0861 915 4000, alternatively a debit card or cash booking may be secured at any Shoprite, Checkers, checkers Hyper or selected House and Home stores.

Please note that prices and availability are always subject to change until payment is processed.

Question 13

Changing a bus booking?

Accepted Answer

**Changes** Some bus companies do allow changes prior to the date and time of departure depending on the fare rules of the purchased ticket and will impose a penalty fee for the requested change. Please note that these changes must be made with the bus company directly. The bus company contact details are listed under bus company contact details. **Refunds** Some bus companies do allow refunds prior to the date and time of departure and will impose a penalty fee as per the fare rules of the purchased ticket. For more information on the applicable penalties, please contact our Call Centre on 0861 915 8000 or 011 340 8000, Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com

Question 14

Discounts for buses?

Accepted Answer

Every bus company has different conditions and discount options available. The available discounts will be reflected on the SEAT SELECTIONS SCREEN before you capture the passenger’s details. The discount options and prices are the same through all Computicket sales channels, namely our Call Centre, website and stores. Remember that if you book tickets using Pensioner, Scholar, Student or a membership discount, the passenger will be required to present the necessary proof of that status when boarding the bus. Passengers who do not have the necessary proof will be required to pay the difference between the price of the discounted ticket and a full ticket.

Question 15

I missed the bus?

Accepted Answer

Late passengers will be treated as a no show with no refund granted and a new ticket should be paid for.

Question 16

Bus company contact details:

Accepted Answer

**African Grey Bus / My Bus** : 011 859 1933 / 011 027 9797 **APMWC** : 021 100 5126 / 061 402 6265 **Badela ** : 063 126 3277 **Bhekizizwe** : 061 417 6849 **Big Tree** : 083 248 7403 / 083 861 0139/039 737 3295 **Chihwa Tours** : 021 917 1744 / 072 648 8256 / 082 090 9674 **Chilwans Express** : 081 754 2600 / 067 070 6060 / 071 559 1006 **Delta** : 073 900 5023 ( SA booking ) / 011 338 5464 ( cross border bookings ) **Eldo Coaches** : 012 323 5475 / 012 940 8088 **Fortune** : 068 264 2637 / 068 263 6210 / 063 070 4083 **Fun Lover Coaches** : 083 292 4034 / 082 749 96 28 **Greyhound / Citiliner** : 011 611 8000 / 087 352 0352 **Ilulabus** : 021 850 9697/086 177 7577/ 084 861 8794/084 861 8794 **Intercape** : 021 380 4400 **Intercity / Eagle Liner** : 087 150 1895 / 063 257 8400 / 010 822 9000 **Jacobs Coaches** :073 554 5625 **Jobela ** : 065 842 7211 / 072 321 3304 **Katiso Citilink** : 010 800 2843 **Luciano** : 074 042 6961 **Makalala** : 062 564 4085 **Margate Mini Coach** : 039 312 1406 / 082 455 9736 **Mavumisa** : 076 931 8331 **Mulaudzi** : 074 601 4587 **Munorurama** : 082 966 8796 **Nitol Transport** :021 945 2233 **Nobles** : 068 200 7654 / 073 173 9437 / 068 200 8384 / 076 726 4393. **Southern Shuttle** : 081 475 7575 / 079 571 9900 **Tombs Motors** : 072 9988092 / 078 6391998 **Transit Liner** : 082 424 7145 / 082 593 5424 **Translux/City to City** : 086 158 9282 / 011 774 3333 **Vilamora** : 083 610 0539/ 087 153 3388 **Williams** : 083 629 2300 **Wezwe ** : 078 468 4426 / 078 431 8629 / 073 866 3855 **Williams** : 083 629 2300 **Zululand Bus** :0814275164

Question 17

Additional driver for car hire bookings?

Accepted Answer

Only the person who signed the rental agreement is authorised to drive the vehicle unless a second driver is listed on the rental agreement. An additional driver surcharge is levied to cover the renter’s liability.

Question 18

Car hire cancellations?

Accepted Answer

If you no longer require your vehicle or require changes, please contact our Call Centre 48 hours before the rental takes place on 0861 915 8000 or 011 340 8000, Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays, alternately you can e-mail travel@computicket.com. Note that penalty fees may apply as per the supplier booking rules.

Question 19

Who can rent a car?

Accepted Answer

Anyone who has a valid driver’s license for at least two years and has a credit card. A ‘young driver’ surcharge is levied for renters under the age of 23 years old.

Question 20

Car hire daily charges?

Accepted Answer

You pay for each day you hire a vehicle, which is based on 24 hours rental period. If you return your hired vehicle within 24 hours, you'll still be charged for the full day.

Question 21

Car hire designated driver?

Accepted Answer

The person who reserved the vehicle (primary driver) must sign the rental agreement and pay with their credit card. Bank rules do not allow a card holder to transfer the use of their card to another person, no matter who they are.

Question 22

Car hire payment options?

Accepted Answer

An immediate payment will be made for the daily rental to Computicket Travel. Vehicle renters must have a valid credit card or embossed cheque card. . This enables the car rental company to hold a deposit in the event of any loss or damage to the vehicle. Once the vehicle is returned, a credit card refund less the extras (fuel, insurance, any damages) takes place as soon as possible after you have complied with all of his legal obligations in terms of the Rental Agreement, alternatively no later than 21 days after return of the Vehicle. The refunds are subject to the standard rental Ts & Cs, provided there is no damage. The cardholder should have available funds for the rental deposit which varies according to the vehicle type and duration of rental.

Question 23

Car hire waivers?

Accepted Answer

Waivers are not insurance. It is a legal, compulsory agreement between the rental company and the renter which generally limits the claim against a renter in the event of loss of or damage to the vehicle. The two waiver options are: Standard Waiver: the customer is responsible for a limited liability amount in case of damage or loss. As the cost for a daily standard waiver is lower the liability payable for any damage or loss is higher. Super Waiver: the customer will also be responsible for a limited liability amount for any damage or loss, but as the cost for a daily super waiver is higher, the liability amount payable for any damage or loss is lower. Waivers are not honored by car rental companies in the case of negligence, meaning the customer would be held liable for the full amount of damage (and not just the excess). Examples of this would be to allow an unauthorised person to drive the vehicle, an accident due to excessive alcohol consumption or the vehicle being stolen when it was left unlocked. It is advisable to treat a rented vehicle as if it is your own.

Question 24

Contact the Call Centre?

Accepted Answer

Contact the call center: 0861 915 8000 or 011 340 8000, Monday to Saturday 08h00 to 20h00, closed on Sundays and some public holidays. Email: travel@computicket.com WhatsApp: 083 279 3099. Web chat: click on the chat icon found on the Computicket Travel website https://travel.computicket.com/home

Question 25

Call center operating hours?

Accepted Answer

Monday to Saturday 08h00 to 20h00, closed on Sundays and some public holidays

Question 26

Telephones engaged?

Accepted Answer

Occasionally we experience a surge in demand for tickets and our Call Centre operators are swamped with calls. Our system is programmed to limit the number of waiting calls and give an engaged tone rather than answering your call with a recorded message and keeping you holding for long periods of time.

Question 27

How to book a package?

Accepted Answer

Complete the “enquire now” fields found on the package you are interested in, complete the contact us fields with as much information as possible and one of our consultants will assist with a quote and booking process. Alternately contact our call Centre on 0861 915 8000 or 011 340 8000, Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternatively, you can e-mail travel@computicket.com.

Question 28

Package change and refund requests ?

Accepted Answer

**Changes** Some suppliers do allow changes prior to the date and time of departure depending on the rules of the purchased package and will impose a penalty fee for the requested change. **Refunds** Some suppliers do allow refunds prior to the date and time of departure and will impose a penalty fee as per the fare rules of the purchased package and will impose a penalty fees. For more information, Contact our Call Centre on 0861 915 8000 or 011 340 8000, Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternatively, you can e-mail travel@computicket.com .

Question 29

How long to wait for confirmation?

Accepted Answer

In the case of successful bookings, confirmation e-mails are sent automatically and immediately.

Question 30

No confirmation e-mail?

Accepted Answer

If you do not receive a confirmation within an hour of making your booking, you can check your booking by e-mailing info@computicket.com or telephoning our Call Centre on 0861 915 8000 (calls to 0861 numbers are charged at a flat rate of 65c per minute) or 011 340 8000 (standard landline rates apply), Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. You can also verify your booking by clicking on MY TRANSACTION, type in your credit card number and confirm the booking.

Question 31

Why no confirmation?

Accepted Answer

Your transaction might have been unsuccessful due to a break in transmission. Alternately if your transaction was successful, it is most likely that there was an error in your e-mail address.

Question 32

Contact numbers for 3 D Secure?

Accepted Answer

Because 3D Secure and Verified by Visa takes place in your bank’s environment, you need to contact your bank on one of the following numbers: Nedbank : 011 710 4710 First National Bank : 011 369 2999 Standard Bank : 0861 201 311 ABSA : 012 317 3344

Question 33

Is 3D Secure Compulsory?

Accepted Answer

Yes, should you be a Mastercard or VISA card holder, it is compulsory that you are up to date with your bank requirements in order to transact on the Computicket website. You will only need to enrol once with your bank to be able to shop safely online. Ideally, you should enrol with your bank prior to visiting the Computicket website. However, before you make payment on our site, you will also get the opportunity to break out to your bank’s website to register your Secure Code or 3 D Secure. After successful registration you can proceed to pay for the tickets in your basket.

Question 34

Read more?

Accepted Answer

You can visit your bank’s website or click on the VISA and Mastercard logos on the Computicket payment page for step-by-step online guidance on registration and other information

Question 35

Why the security?

Accepted Answer

To create a secure environment for online customers on www.computicket.com as well as the same trust and confidence that exists in a face to face shopping environment

Question 36

Slow web page?

Accepted Answer

Some pages are slow because of their content. A page made up of text will be faster to load than a site made up of large photographs. A picture takes much longer to transmit! Full motion video really requires a broadband connection for adequate performance. Computicket does benefit from automatic caching of popular pages that makes content available to customers more quickly. This means that initially when you sign on, the system might be slow but after browsing the speed will increase.

Question 37

What to do?

Accepted Answer

If you repeatedly experience error messages, please make a note of the text or screen print of the error message and what you were doing at the time the error message appeared. You can then e-mail details to travel@computicket.com so that we can identify the cause of the problem and resolve.

Question 38

Why do I get?

Accepted Answer

The most common error messages are: **We are experiencing system problems** This error is caused when the ticketing system is forced to release your seats because the transaction took too long. Please resubmit your ticket request and try to complete your order within 15 minutes. A slow internet connection may cause this error. You could try disconnecting and then reconnecting to your internet provider to improve the speed. **Your transaction has timed out**. This error is caused by an interruption to the transaction process - your connection to us, our connection to the ticketing system, or to the bank. If you experience this error message, your transaction did not reach our ticketing system. Please resubmit your ticket request and try again. At payment, your 3D Secure registration process was unsuccessful Because 3D Secure and Verified by Visa take place in your bank’s environment, you need to contact your bank on one of the following numbers: **Nedbank** : 011 710 4710 **First National Bank** : 011 369 2999 **Standard Bank** : 0861 201 311 **ABSA** : 012 317 3344

Question 39

15 minute window for payment?

Accepted Answer

When you select tickets, they are temporarily reserved for you and are not available to anyone else. As availability can sell out quickly and requests for tickets are constant, Computicket cannot hold tickets for you indefinitely and have set a limit of 15 minutes after which time, the tickets are returned to the system. Every time a new item is added to your basket or an existing item is changed in the basket, the timer resets to 15 minutes.

Question 40

Accepted credit cards?

Accepted Answer

For payments made at our stores, we accept Visa, Mastercard, Amex and Diners For payments made through our call centre, on our website, our mobi site, Android, iPad, iPhone and facebook applications, we accept Visa and Mastercard. For security reasons, we do NOT accept Amex or Diners cards for payments through our call centre, on our website, our mobi site, Android, iPad, iPhone or facebook applications.

Question 41

Buying from outside the borders?

Accepted Answer

Yes, you can, the Computicket website accepts international credit cards. However, keep in mind that the credit card holder needs to present the original credit card, plus identification at a store to collect the tickets. Therefore, the original credit card must be presented in South Africa.

Question 42

Changing tickets in basket?

Accepted Answer

Yes, our system offers an option to delete or change the tickets on offer from your shopping basket at any time until you have completed all your personal and credit card details and clicked on PAY NOW

Question 43

Credit card rejected?

Accepted Answer

There could be a number of different reasons. Call our Call Centre on 0861 915 8000 or 011 340 8000 , Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternately you can e-mail travel@computicket.com. Please note that due to the high fraud incidence , we do not accept Amex or Diners cards for payments made through our call centre, on our website, our mobi site, Android, iPad, iPhone or facebook applications. However, you can use them to pay for tickets at any Computicket Store.

Question 44

How do I search for a suitable Guesthouse, B&B, Lodge, Self Catering. Boutique Hotel, Hotel or Apartment for my stay?

Accepted Answer

It is very easy. You have the ability to not only search the traditional way, by your desired destination/hotel including date of your stay, but also by any activity, nearby attraction or any word that inspires you. Immediately, all the available options will show up including prices. You can also use our filters for more specific accommodation requests such as budget range, activities near by etc. On the top of the accommodation list, you can also sort the accommodation based on popularity, price, and title.

Question 45

How do I get to know the Type of rooms / House Rules / Cancellation Policies each establishment offers?

Accepted Answer

Each establishment has this information when you click on the establishment name. Once you have inserted the dates, it will show available rooms. In this section you will also find the check in/out information, cancellation policy, amenities and seasonal rate guide. Please note, that you will be charged directly at the establishment for any additions you may request.

Question 46

Are the accommodation rates on your website per person or per room?

Accepted Answer

Depending on the property, availability will be shown as Per Person sharing, Per Night or Per Unit Per Night.

Question 47

Are fees and taxes included in prices?

Accepted Answer

Yes.

Question 48

How do I book accommodation?

Accepted Answer

Booking is possible only by completing the booking on our website. Please, insert the dates of your stay and select the type of room you have chosen. The system will show you the price for the accommodation, click on the number of passengers and select add room, then select confirm room. Then add the main Guest’s details and select submit. You will then insert the payers details. If you agree with the total price and the booking conditions, you will be able to process the payment via eft or via 3d secure Visa or Master debit or credit card. Once the booking has been paid and confirmed, your confirmation will be sent to your email address. Should you not find what you are looking for, please contact our Call Centre on 0861 915 8000or 011 340 8000 , Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternatively, you can e-mail travel@computicket.com.

Question 49

How do I know that my accommodation reservation is confirmed?

Accepted Answer

After completing and paying the booking online, you will receive an Accommodation confirmation. The Accommodation confirmation serves you as a voucher so please do not forget to print it out and take it with you as it contains all the vital details (address of your hotel, contact phone numbers and other instructions). In case that you require any special requests – ie. extra bed, non smoking room, parking etc, please always contact the establishment directly that they noted your request and are able to arrange it for you.

Question 50

I made a reservation but did not receive any confirmation. What should I do?

Accepted Answer

Before finalizing your reservation please double check your email address because a mistake in the email address is the most common reason why our clients do not receive their confirmations. In some cases, our emails can also end up in the “spam folder” so please check it as well. In any case, please try to contact us by calling us on 0861915400, sending a whatsapp to 0832793099 or sending an email to travel@computicket.com and will be very happy to assist you and solve the problem as soon as possible.

Question 51

How many accommodation rooms can I book at once?

Accepted Answer

Depending on availability, you can book as many rooms as are available for the selected period.

Question 52

Do you offer special discounts?

Accepted Answer

According to our great co-operation with our business partners we provide the best available rates so the discounts are already included.

Question 53

How do I cancel or change my accommodation booking?

Accepted Answer

Please contact the establishment directly to change or cancel your booking. If unable to get through to the establishment, please contact our Call Centre on 0861 915 8000or 011 340 8000, Monday to Saturday, between 08h00 and 20h00. The Call Centre is closed on Sundays and some public holidays. Alternatively, you can e-mail travel@computicket.com.

Question 54

What does it mean if I get ZERO results?

Accepted Answer

There is no availability.

Question 55

Can I reserve my booking? (Book now & Pay later)?

Accepted Answer

No, you will need to pay immediately either via eft or 3d secure debit or credit/cheque card.

Frequently Asked Questions

All Questions

Can't find what you're looking for?